Contact and support
ONLINETOOL SERVICES SUPPORT
Technical questionssupport@bmwonlinetool.com
General questionsinfo@bmwonlinetool.com
Contact us on Telegram about service compatibility, input files, an existing order or access. Please check the required inputs before placing an order.
Support: @andrey_gagarin
For an existing order, specify the service and briefly describe the issue. Do not send your account password.
English-language orders
The order bot is separate from support. Open the bot and follow its service instructions.
Documents and seller details. Official contact and refund procedures remain available in the service documents.
Service area and payment
The English version serves customers in all countries except Russia, Belarus, Kazakhstan, Armenia, Azerbaijan, Kyrgyzstan, Moldova, Tajikistan, Turkmenistan, Uzbekistan, Ukraine, Georgia.
Orders are handled through our Telegram bot. Customers in the listed countries are served through the Russian website account and credit balance.
Availability of Telegram Stars and ways to buy them depends on your location and payment provider. Payment from every country or with every card is not guaranteed; check the available options before ordering.